We don't have any replacement units so I have pulled one off the shelf for you." Do you have the laptop?"ġ5 minutes of computer diagnostics and paperwork later. ![]() The manger would like me to point out that this is a one time exception and you will have to make a Genius Bar appointment for any issues like this in the future. ![]() "Ok, sir, we have checked you in for a Genius Bar appointment right now. "Let me speak to my manager." 10 minutes later. I am going to walk over to the wall and I am going to buy a power adapter, then I am going to put this broken one in that box and return it. "No, I cannot, here's what I am going to do. "I'm sorry sir, can you come back at 7:45PM?" "It's not getting "repaired", it is a cord." "Sir, repairs have to be tracked through the Genius Bar." "Wait, what do you mean you can't do that?" I'm like, "What do you mean "assess" you can see the cord is frayed, please just give me another cord." This Mall is an hour from my house so I'm not staying or coming back. I get there and they tell me I have to have a Genius Bar appointment to have it assessed and the nearest one was 6 hours later (pre-pandemic). I happened to be going to the Mall for something so I threw the laptop and cord in the bag figuring I could swap it. I bought a MacBook Pro for over $3000 and within a year, the cord had frayed and had exposed wires. ![]() We all know that Apple cords are notoriously bad and fall apart at the connection point. While I can appreciate and empathize with what the staff has to now deal with their curbside M*A*S*H* Unit, my beef is with Apple brass with what I perceive is being a tad stingy for a trillion dollar company towards this long time Apple advocate and faithful customer. They didn’t have one in stock so now awaiting word when I get to go again. I made the appointment to swap and when I got there “No thanks, I’ll take it up with home office.” Then store temporarily closed due to Corvus-19 and after multiple calls and a Google search to see if others had swollen batteries, they said the would swap it for another 6Gen/64 no charge. Since it was an obvious defect, abet beyond warranty, I was told by a Genius that the best they could do was exchange it for another for $80 even after I asked if I could purchase a 7 Gen (now only available with 32 or 128G) paying the difference as 6 gen is dead ended at 12.4.8. here’s my story my from a Mac user since black & white Classic, pizza box LC and many more Apple products over last 3 decades.Ī month ago my 64 G/6 Gen iPod touch battery swelled up enough to push up screen and slide around Home button.
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